Effective date: 19 March 2026 | Last updated: 19 March 2026
1.1 GroupBooker is a trade name of Son of Will Creative Limited, a company registered in England and Wales with company number 10328311, whose registered office is at 34 Tennyson Drive, Malvern, England, WR14 2TQ.
1.2 You can contact us by email at hello@mygroupbooker.com or by post at the address above.
In these terms and conditions, the following words have the meanings set out below:
“Booking” means a reservation for a Service made by you through Our Website.
“Content” means the textual, visual, or audio content encountered as part of your experience on Our Website, including text, images, sounds, videos, and animations. It includes content posted by you.
“Our Website” means any website operated by GroupBooker, including all web pages controlled by us.
“Post” means to display, publish, distribute, transmit, or disclose information or material on Our Website, and “Posted” and “Posting” shall be interpreted accordingly.
“Provider” means a business or individual who offers a Service for sale through Our Website.
“Service” means any service, event, activity, or experience offered for sale through Our Website by a Provider.
“User” means any person who accesses or uses Our Website for any purpose.
“you” / “your” means you, the individual entering into this agreement with us.
“we” / “us” / “our” means GroupBooker, a trade name of Son of Will Creative Limited.
3.1 By accessing or using Our Website, you confirm that you accept these terms and conditions and agree to comply with them. If you do not agree, you must not use Our Website.
3.2 You must be at least 18 years of age to use Our Website. By using Our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are under 18, you may not use or register on Our Website.
4.1 GroupBooker operates a booking management platform. We provide a marketplace through which Providers can list their Services and Users can browse and make Bookings.
4.2 We are not a Provider of any Service listed on Our Website. We act solely as an intermediary platform that facilitates the connection between you and Providers.
4.3 We do not act as agent, principal, or contracting party in any transaction between you and a Provider, except to the extent of providing Our Website as a platform for the listing of Services and the facilitation of Bookings.
4.4 When you make a Booking through Our Website, your contract for the supply of the Service is formed directly between you and the relevant Provider, subject to that Provider’s own terms and conditions.
5.1 GroupBooker does not process, collect, hold, or forward any payments. All payments for Services are made directly between you and the relevant Provider.
5.2 The price, payment method, payment terms, and any applicable taxes or fees are determined by the Provider. GroupBooker has no control over and accepts no responsibility for the pricing or payment arrangements set by any Provider.
5.3 Any payment disputes, including requests for refunds, chargebacks, or credits, are a matter between you and the relevant Provider. You should contact the Provider directly to resolve any payment-related issues.
6.1 We take reasonable care to ensure that Our Website operates correctly and that the information displayed on it is presented accurately. However, we do not guarantee that the information provided by Providers on Our Website is accurate, complete, or up to date.
6.2 We are not responsible for the quality, safety, legality, or any other aspect of any Service listed on Our Website. The Provider is solely responsible for the fulfilment of any Booking and the delivery of their Service.
6.3 We are not responsible for any cancellation, modification, or failure to deliver a Service by a Provider, or for any refund or compensation arising from such circumstances.
6.4 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
6.5 Subject to the above, our total liability to you in respect of all losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of £100 or the amount you have paid to us (if any) in the 12 months preceding the claim.
6.6 We shall not be liable to you for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data, whether or not foreseeable.
7.1 Each Provider may have their own terms and conditions that apply to the Service they offer. It is your responsibility to read and accept any such terms before making a Booking.
7.2 In the event of any conflict between these terms and a Provider’s terms regarding the supply of a Service, the Provider’s terms shall prevail to the extent of that conflict.
8.1 You agree to use Our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of Our Website.
8.2 You are responsible for ensuring that any information you provide through Our Website is accurate, complete, and up to date.
8.3 You must not post or transmit any Content that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable, or that infringes any third party’s intellectual property rights.
9.1 If you have a complaint about a Service, you should contact the relevant Provider directly. Your contract for the Service is with the Provider, not with us.
9.2 We welcome feedback about Providers and about your experience using Our Website. You may submit feedback through Our Website or by contacting us using the details in section 1. We may, at our discretion, take action in response to feedback for the benefit of the GroupBooker community, but we are not obliged to do so.
10.1 All intellectual property rights in Our Website and its Content (excluding Content Posted by Users and Providers) belong to us or our licensors. You may not reproduce, distribute, or otherwise use any such Content without our prior written consent.
10.2 By Posting Content on Our Website, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that Content in connection with the operation of Our Website.
11.1 We process your personal data in accordance with our Privacy Policy. Please read it carefully before using Our Website.
11.2 Our Privacy Policy explains what personal data we collect, how we use it, your rights in relation to your data, and how to contact us with data protection queries.
11.3 We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing your data are set out in our Privacy Policy.
12.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a right to cancel a contract made online within 14 days of entering into it (the “cooling-off period”).
12.2 However, your contract for a Service is with the Provider, not with GroupBooker. Any cancellation rights you may have in respect of a Service should be exercised in accordance with the Provider’s terms and conditions and applicable law.
12.3 Some Services (for example, leisure events booked for a specific date) may be exempt from the cooling-off period under the Regulations. The Provider should inform you of any such exemption at the time of Booking.
12.4 If you wish to cancel a Booking, please contact the Provider directly using the contact details provided at the time of Booking.
13.1 We may update these terms and conditions from time to time. Where we make material changes, we will take reasonable steps to notify you, such as by posting a notice on Our Website or sending you an email if you have registered an account.
13.2 The updated terms will apply to your use of Our Website from the date of publication. If you do not agree with the updated terms, you should stop using Our Website.
13.3 The version of these terms that applies to any particular Booking is the version that was published on Our Website at the time that Booking was made.
14.1 If you have a dispute with us (rather than with a Provider), we will try to resolve it informally. Please contact us using the details in section 1 and we will do our best to resolve the matter.
14.2 If we are unable to resolve a dispute informally, you may refer the matter to an alternative dispute resolution provider. We will provide details of any applicable ADR provider on request.
14.3 Nothing in this section affects your statutory rights or your right to bring a claim in court.
15.1 These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of Our Website.
15.2 If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
15.3 Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
15.4 These terms and conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection provisions that may apply in your country of residence.